15-Year Warranty

The full details of our 15 year warranty can be found below.

15-Year Warranty

The Comer & Cross Concrete Coatings system is warrantied for the original purchaser against chipping, peeling, and UV stability(Yellowing) from its properly installed and prepared, vertical or horizontal, interior or exterior surface. Warranty begins the day of the Installation.

Warranty Conditions

Comer & Cross Concrete Coatings limited residential warranty that all products will be free from defects under these conditions. Comer & Cross Concrete Coatings sole responsibility under this warranty shall be the cost of replacement materials & labor to fix or repair the failed areas only if covered under warranty. A representative of Comer & Cross Concrete Coatings must be present to assess the failed areas and judge the cause of failure prior to any fix or repairs being made. Installers shall make their best effort to repair any issues in a timely manner. This warranty is transferable by the original purchaser to the subsequent purchaser of the property provided. Comer & Cross must receive notice of the transfer of ownership within 30 days after the date of the sale. Original purchaser must send an email to sales@comercrossgarage.com to notify. Proof of date of property dwelling transfer must be included.

Warranty Exclusions

Exclusions to the warranty include abuse, animal chewing or clawing, cutting, fire, mold, corrosive liquids such as battery acid, iron oxide, rust, extreme heat (over 250 degrees F) hydrostatic water pressure, cracking-crumbling,oil, tire staining, gas, hollow concrete,and iron oxide penetration. Comer & Cross is not responsible for determining if moisture vapor transmission exists within the substrate. Any surface can be slippery, especially when wet with any fluid. In no event shall Comer & Cross Concrete Coatings be responsible for injury incurred by a slip or fall situation. It is the purchaser’s sole responsibility to provide for their own safety and the safety of their guests. While slip resistant additives assist slip/fall prevention, there is no guarantee that someone will not slip while walking on coated areas. Floors should be assumed slippery when wet. Comer & Cross Concrete Coatings assumes no responsibility for slip-fall accidents. Comer & Cross does not guarantee the surface will be perfectly level. The same exclusions apply to the front apron.

Make A Claim

Promptly notify Comer & Cross Concrete Coatings at 248-227-9786 and let us know the date installed and a description of the problem. A requirement of the warranty is that if you are attempting to make a claim you must submit pictures of the alleged damage to the email our office team directs you to.

Paid Repairs

Customers who have damage via cracks, crumbling, substrate failure are eligible to have their coatings repaired for free if contacted within 1 year after install. After 1 year minimum service charge starting at $250 plus materials. This includes damage the customer causes to their own floor to be repaired as well. Re-Grip or clear coating a floor after 30 days of install will be a charge of $2 per sqft or current material price. Comer & Cross will make every attempt to blend our repair work, variations in the coatings and chip colors may be noticeable.

Disputes

In the event that there are any disputes or controversies that arise between the parties pursuant to the terms of the aforesaid contract, then the parties are waiving their right to litigate these issues in court and instead elect to have their disputes resolved through arbitration. Disclaimer*: Any and all hard surface flooring should be considered slippery when wet, always use caution. The coating is not porous- puddles and pooling may occur. We do not change the pitch of the concrete or level it in any circumstances.

15-Year Warranty

15-Year Warranty

Warranty Conditions

Warranty Exclusions

Make A Claim

Paid Repairs

Disputes

Residential

Commercial

service areas

COMPANY

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